BEFORE PLACING YOUR ORDER, PLEASE ENSURE ACCURACY TO AVOID UNNECESSARY INCONVENIENCE.

IF YOUR ORDER HASN’T BEEN FULFILLED YET, YOU MAY EMAIL US TO MODIFY THE SIZE/COLOR (SUBJECT TO AVAILABILITY). HOWEVER, ALTERATIONS CANNOT BE ACCOMMODATED ONCE THE ORDER HAS BEEN FULFILLED AND DISPATCHED FROM OUR WAREHOUSE.

 

PLEASE NOTE THAT CONFIRMED ORDERS CANNOT BE CANCELED.

YOU HAVE A 14-DAY WINDOW FROM THE DELIVERY DATE TO REQUEST A RETURN OR EXCHANGE BY EMAILING US AT SUPPORT@VOYAGEWARDROBE.COM

 

UNFORTUNATELY, IF 14 DAYS HAVE PASSED SINCE YOUR PURCHASE, WE ARE UNABLE TO PROCESS A RETURN OR EXCHANGE.

 

***EFFECTIVE: NOVEMBER 24, 2024

TYPICALLY, WE ALLOW A 14-DAY RETURN OR EXCHANGE PERIOD AFTER RECEIVING YOUR PRODUCT. UNDERSTANDING THE BUSY HOLIDAY SEASON AND POTENTIAL GIFT PURCHASES, ANY ITEMS BOUGHT DURING THIS PERIOD CAN BE EXCHANGED UNTIL JANUARY 8TH, 2025. (FINAL SALE AND OUT OF STOCK ITEMS EXCLUDED)

 

EXCHANGES

WE ONLY EXCHANGE ITEMS IF THE ORIGINAL PRODUCT WAS WRONGLY SHIPPED OR DEFECTIVE. WE DO NOT ENTERTAIN EXCHANGES FOR ANY OTHER REASONS (E.G., PERSONAL PREFERENCES) AND WON’T PROVIDE REPLACEMENTS. PLEASE CONFIRM YOUR ITEMS BEFORE ORDERING (!!!).

 

RETURNS

RETURNS ARE ACCEPTED SOLELY FOR STORE CREDIT ONLY.

TO INITIATE YOUR RETURN, PLEASE CONTACT SUPPORT@VOYAGEWARDROBE.COM.

 

IF APPROVED, YOU’LL RECEIVE A STORE CREDIT CODE VIA EMAIL.

FOR A RETURN, YOUR ITEMS MUST BE UNWORN, UNWASHED, AND IN THEIR ORIGINAL CONDITION WITH ALL TAGS ATTACHED.

 

*NOTE: YOU’RE RESPONSIBLE FOR RETURN SHIPPING COSTS. THE INITIAL SHIPPING COST ISN'T REFUNDABLE AS IT COVERS THE ITEMS’ SHIPMENT TO YOU. AU CUSTOMERS RETURNING ITEMS MAY INCUR A $20 CUSTOMS FEE DEDUCTED FROM THEIR STORE CREDIT.

 

WE STRONGLY RECOMMEND USING A TRACKED RETURN LABEL FOR HIGH-VALUE ORDERS (IN CASE OF PACKAGE LOSS). WE WON’T BE LIABLE FOR ANY LOST RETURN PACKAGES.

DAMAGES AND ISSUES

 

DESPITE OUR BEST EFFORTS, FACTORY DEFECTS CAN OCCUR—WE APOLOGIZE FOR ANY INCONVENIENCE CAUSED! PLEASE EXAMINE YOUR ORDER UPON ARRIVAL AND PROMPTLY CONTACT US IF THE ITEM IS DEFECTIVE, DAMAGED, OR INCORRECT. WE’LL ASSESS THE ISSUE WITH PHOTOS AND RECTIFY IT FOR YOU, ENSURING YOUR SATISFACTION :)